DocuTrack Global operates as an independent travel and documentation support service.
We understand that circumstances can change, and you may need to request a refund. This policy outlines when a refund may be considered and when it does not apply to services purchased through our platform.
DocuTrack Global provides independent support services for visitor visa and electronic travel authorisation applications
A service is considered to have started once any of the following occurs:
Once work has begun, our professional assistance fees are non-refundable.
We may review refund requests in the following cases:
If the same service is paid for more than once, the additional amount will be refunded.
A refund may be considered if a written request is received within 24 hours of payment and no work on your application has begun.
Refunds will be issued where required in accordance with the Australian Consumer Law
Each request is assessed individually based on the specific circumstances.
Refunds are generally not provided in the following situations:
Government fees and third-party charges are non-refundable in all cases. This includes fees set by respective government authorities, payment processors, or other external providers.
DocuTrack Global has no control over government decisions, processing times, or policy changes. All outcomes and timelines are determined by the relevant authorities.
To request a refund, please email info@tourist-evisa.com with the subject line “Refund Request”, and include the following details in your request:
All information will be handled in accordance with our Privacy Policy.
Most requests are reviewed within 5 to 10 working days.
If your refund request is approved, the amount will be returned to your original payment method unless an alternative method is agreed upon
Refunds are typically processed within 5 to 15 working days, depending on your bank or payment provider. Any delays caused by banks or third-party services are outside our control.
If you have any concerns about our service, please contact our support team. We review every request with care and aim to resolve it as fairly and quickly as possible.
This Refund Policy may be updated from time to time to reflect changes in our services or legal requirements. The updated version will always be available on our website.