DocuTrack Global operates this website. Throughout this policy, “DocuTrack Global”, “we”, “our”, or “us” refers to the company responsible for managing this website and protecting the information you share with us.
We are committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how it is used, when it may be shared, and the choices available to you. It applies to all users of our website and services.
This policy is in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you acknowledge how your information is handled as described in this policy.
We provide guidance, general information, and personalised assistance for Visitor Visas and Electronic Travel Authorisations
Our support may include:
All decisions relating to visas and travel authorisations are made solely by the relevant government authorities. We cannot approve, refuse, or influence any application outcome.
Our role is limited to assisting with application preparation, document organisation, and submission support where requested.
We collect only the information necessary to deliver our services effectively. This may include:
Sensitive information, such as health or background details, is collected only where required for application support and with your consent, unless otherwise permitted or required by law. This information is handled in line with the Australian Privacy Principles(APPs).
Your information is used to support and improve our services. This may include:
We use personal information only for purposes related to our services.
Our website uses cookies and similar technologies to support website functionality and understand how visitors interact with the site.
Cookies are small files stored on your device that help the website recognise your browser and remember your preferences.
These technologies help us to:
We may work with selected third-party providers, including analytics and advertising platforms such as Google, which may collect usage data in line with their own privacy policies.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Some advertisements shown on our website may be tailored based on your activity to improve relevance.
You can manage or opt out of personalised advertising through the following tools:
For mobile devices:
Please note that preferences apply per device and browser. If cookies are cleared or devices are changed, settings may need to be updated again
We do not sell, rent, or trade your personal information. Information may be shared only where necessary, including with:
Your personal information may be managed or processed outside Australia, depending on the location of service providers or relevant authorities.
When information is transferred internationally, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles (APPs), unless otherwise permitted by law.
By using our services, you understand that your information may be transferred internationally where required for application processing.
We take appropriate technical and organisational steps to protect personal information from unauthorised access, misuse, or loss.
Information is kept only for as long as necessary to provide our services or meet legal requirements. When no longer needed, it is securely deleted or anonymised.
You have the right to:
To make a request, please contact our Privacy Officer. We aim to respond within a reasonable timeframe.
You can choose whether to receive marketing communications from us.
If you no longer wish to receive such communications, you can unsubscribe using the link provided or contact our Privacy Officer directly.
Please note that opting out of marketing does not affect essential service-related communications.
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from individuals under 18 without verified parental or guardian consent.
If such information is identified, it will be removed as soon as possible.
This Privacy Policy may be updated from time to time to reflect changes in our services or legal obligations. The updated version will always be available on this page.
If you have any questions or concerns about how your personal information is handled, please contact our Privacy Officer. We will review your request and respond in a fair and timely manner.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or visit www.oaic.gov.au.